Online Banking

Security Alerts & Scams

At TrustTexas Bank, we want to keep you updated about the latest threats to you and your online security so you can take steps to safeguard your sensitive information.

Mortgage Postcard Scam

What are these postcards, and who is sending them?

Customers are reporting postcards urging them to call a number about a time-sensitive matter on their mortgage. These postcards (which come in a variety of colors) are being sent to consumers all around the country. 

These postcards did not come from TrustTexas Bank, or any financial institution. There is a small disclaimer in the bottom right corner indicating the sender is "not affiliated with, sponsored by, and loan information not provided by TRUSTTEXAS BK SSB." It does further state that the information was provided by "H. W. C." Postcards received elsewhere in the country state the information was provided by "Mortgage Protection Services." 

How did the postcard senders get my information?

At TrustTexas Bank, we’re committed to protecting our customer's personal information. Likewise, we do not sell or otherwise distribute it to non-affiliate third parties.

However, some information about mortgages, regardless of what lender the consumer works with, is public record. That’s how someone like this will obtain your contact information. Do note – and should immediately alert you to the likelihood of something being the scam –that the account number does not match yours.

Postcard Mortgage Scam

 What if I call the number on the postcard?

We advise our customers NOT call the number listed. Calling the number may connect you with a real person, or it may connect you to automated recording prompts. Regardless, do not offer them your personal information. 

What should I do if I get this postcard?

The best thing to do is disregard the postcard. Dispose of it however you would any other junk mail you receive. In addition, you are always encouraged to contact us directly should you have questions about such matters.

Important Security Notice to Customers - TLS 1.2 Update

To maintain the highest level of data security and to align with industry best practices, a security update will require all TrustTexas Bank customers to have current operating systems and browsers to access secure online services, including the bank’s website, online and mobile banking, and more. This security update was effective Monday, April 9, 2018.

Please click here to read our notice to help ensure uninterrupted access for you to the banking services you value, as well as to other businesses and services you access online.


Equifax, one of the three national consumer credit reporting agencies, announced a major data breach. This breach affects approximately 143 million Americans.

According to Equifax: the data breach occurred May – July 2017, and the information stolen includes consumers’ personally identifiable information, including names, Social Security numbers, dates of birth, addresses and, in some cases, driver’s license numbers. Approximately 209,000 credit card numbers and dispute documents with personally identifiable information for approximately 182,000 consumers were also stolen. There is no evidence of unauthorized access to consumers’ credit reporting databases. The Federal Trade Commission has issued a statement on how to best protect your information:

Equifax has established a website that informs consumers if they may be affected by the breach, provides additional information on the breach, and offers complimentary identity theft protection and credit file monitoring. This information is available at Equifax has also established a dedicated toll-free number to answer questions you may have about the Equifax data breach and its effect on your personally identifiable information. You may call them at 866-447-7559.

Best practices for a fraud event:

  • Review your bank account statements to spot any suspicious transactions. You can also monitor your bank account activity online at any time using the TrustTexas Bank Online Banking Website or on your mobile phone with TrustTexas Bank Mobile Banking.
  • If you spot any suspicious transactions on your bank statements, please contact TrustTexas Bank immediately at 1-800-342-0679.

If you believe you are the victim of identity theft, contact your local law enforcement office and/or your state attorney general. Finally, you may also want to consider reviewing information about recovering from identity theft, which is available from the Federal Trade Commission (FTC) at or by calling 1-877-IDTHEFT (1-877-438-4338). The FTC also offers general information to protect your online presence at

Phishing and Pharming

With the sensitive information obtained from successful phishing and pharming scams, thieves can take out loans or obtain credit cards or even driver's licenses in your name. They can do damage to your financial history and personal reputation that can take years to unravel. Phishers and pharmers are able to convince up to 5% of recipients to respond to them.

"Phishing" - It's pronounced "fishing," and that's exactly what these thieves are doing: "fishing" for your personal financial information. Phishing attacks are "spoofed" e-mails designed to fool recipients into divulging personal financial data such as credit card numbers, account usernames and passwords, Social Security numbers, etc.

"Pharming" - This type of Internet piracy attempts to take advantage of slight misspellings in domain names to trick users into inadvertently visiting the pharmer's fraudulent website. For example, a pharmer may redirect a user to instead of, the site the user intended to access. In some cases, a pop-up window will quickly appear for the purpose of harvesting your financial institution.

Here's how it works:

In a typical case, you'll receive an e-mail that appears to come from a reputable company that you recognize and do business with, such as your financial institution. In some cases, the e-mail may appear to come from a government agency, including one of the federal financial institution regulatory agencies.

The e-mail will probably warn you of a serious problem that requires your immediate attention or your account will be shut down unless you reconfirm certain information. It may use phrases, such as "Immediate attention required," or "Please contact us immediately about your account." The e-mail will then encourage you to click on a button to go to the institution's website.

In either case (phishing or pharming), you may be asked to update your account information or to provide information for verification purposes: your Social Security number, your account number, your password, or the information you use to verify your identity when speaking to a real financial institution, such as your mother's maiden name or your place of birth.

Warning signs:

  • fraudulent charges on your credit card
  • credit card or financial statements don't arrive
  • bills arrive for goods or services you didn't request
  • suspicious inquiries on your credit report
  • phone calls from creditors
  • suddenly denied credit

10 Scams Targeting Bank Customers

Please click the link below to read this article from FDIC Consumer News – Summer 2017 

Fake Checks

The Federal Trade Commission, the nation’s consumer protection agency, wants you to know that counterfeit check scams are on the rise. Counterfeit or fake checks are being used in a growing number of fraudulent schemes, including foreign lottery scams, check overpayment scams, Internet auction scams, and secret shopper scams. Click here to learn more.

“Free” Trial Offers

A chance to try something out for free? What have you got to lose? If you're interested in a particular product or service, trying before you buy might seem like a no-brainer. But what starts as a free trial — or for a very low cost — might end up costing you real money.

The Federal Trade Commission, the nation's consumer protection agency, wants you to know that some companies use free trials to sign you up for more products — sometimes lots of products — which can cost you lots of money as they bill you every month until you cancel. Click here to learn more.

Tech Support Scams

Some scammers call and claim to be computer techs associated with well-known companies like Microsoft or Apple. Other scammers send pop-up messages that warn about computer problems. They say they’ve detected viruses or other malware on your computer. They claim to be “tech support” and will ask you to give them remote access to your computer. Eventually, they’ll diagnose a non-existent problem and ask you to pay for unnecessary – or even harmful – services.
If you get an unexpected pop-up, call, spam email or other urgent message about problems with your computer, STOP!!! Don’t click on any links, don’t give control of your computer and don’t send any money!!!


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