Online Banking

Internet Privacy Information

TrustTexas Bank, SSB collects data about your activities that does not personally or directly identify you when you visit our website, the website of entities for which we serve advertisements (our "Advertisers"), or the websites and online services where we display advertisements ("Publishers"). This information may include the content you view, the date and time that you view this content, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as "Retargeting"). We collect information about where you saw the ads we serve and what ads you clicked on.

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Privacy Policy

Revision Date: 10/2018

FACTS

WHAT DOES TRUSTTEXAS BANK, SSB DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include: 

  • Social Security Number
  • Account balances
  • Payment history
  • Credit history
  • Overdraft history
  • Account transactions

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons TrustTexas Bank, SSB chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

Does TrustTexas Bank,
SSB share?

Can you limit this sharing?

For our everyday business purposes- 
Such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

Yes

No

For our marketing purposes-
To offer our products and services to you

Yes

No

For joint marketing with other financial companies

Yes

No

For our affiliates’ everyday business purposes-
Information about your transactions and experiences

No

We do not share

For our affiliates’ everyday business purposes-
Information about your creditworthiness

No

We do not share

For our nonaffiliates to market to you

No

We do not share

Questions?

Call toll-free 1-800-342-0679 or go to www.TrustTexasBank.com  

What we do

How does TrustTexas Bank, SSB protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.

How does TrustTexas Bank, SSB
collect my personal information?

We collect your personal information, for example, when you

  • Open an account
  • Apply for a loan
  • Provide employment information
  • Give us your contact information
  • Provide your mortgage information 

We also collect your personal information from others, such as credit bureaus, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • Sharing for affiliates' everyday business purposes - information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

 

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies.

  • TrustTexas Bank, SSB has no affiliates.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and non-financial companies.

  • TrustTexas Bank, SSB does not share with nonaffiliates so they can market to you.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include credit card companies.

Other Important Information

For Texas Customers. The TrustTexas Bank, SSB is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Department of Savings and Mortgage Lending. Any consumer wishing to file a complaint against the TrustTexas Bank, SSB should contact the Department of Savings and Mortgage Lending through one of the means indicated below:
In Person or by U.S. Mail to:
2601 North Lamar Boulevard
Suite 201
Austin, Texas 78705
Telephone No. (877) 276-5550
Fax No. (512) 936-2003
Electronic submission on the Department's website: http://www.sml.texas.gov/consumerinformation/tdsml_consumer_complaints.html

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