Important News for TrustTexas Bank Customers
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Visa Account Updater Service (VAU) - Beginning in October 2017, your TrustTexas Bank Debit Card was automatically enrolled in the Visa Account Updater Service (VAU). Visa Account Updater (VAU) enables the secure electronic exchange of card information changes between participating Visa merchants and card issuers to ensure as little disruption as possible for your recurring card transactions or account-on-file billers.

If your debit card is replaced, the new card information will be sent to your billers if they also participate in this service, to prevent declined transactions. This means you won’t have to update your card information on file; however, not all merchants will participate, so it’s still recommended you verify your billing information on file when you receive your new card.

Some examples of recurring card transactions are:

  • Netflix, Hulu, or other streaming services
  • monthly utilities
  • gym memberships
  • insurance premiums
  • recurring charitable donations

Some examples of account-on-file transactions are:

  • Uber, Lyft, or other ride-hailing services
  • online shopping websites
  • online payment services
  • prescriptions

This service is available to all our cardholders for no charge. If you would rather NOT have your new card information securely updated with your billers and regular merchants, you may opt-out of the service. For questions or to opt-out of VAU, please contact us at 1-800-342-0679.

FRAUD ALERT - Equifax, one of the three national consumer credit reporting agencies, announced a major data breach.  This breach affects approximately 143 million Americans.

According to Equifax: the data breach occurred May – July 2017, and the information stolen includes consumers’ personally identifiable information, including names, Social Security numbers, dates of birth, addresses and, in some cases, driver’s license numbers.  Approximately 209,000 credit card numbers and dispute documents with personally identifiable information for approximately 182,000 consumers were also stolen.  There is no evidence of unauthorized access to consumers’ credit reporting databases.  The Federal Trade Commission has issued a statement on how to best protect your information:  https://www.consumer.ftc.gov/blog/2017/09/equifax-data-breach-what-do.

Equifax has established a website that informs consumers if they may be affected by the breach, provides additional information on the breach, and offers complimentary identity theft protection and credit file monitoring. This information is available at www.equifaxsecurity2017.com. Equifax has also established a dedicated toll-free number to answer questions you may have about the Equifax data breach and its effect on your personally identifiable information. You may call them at 866-447-7559.

Best practices for a fraud event:

  • Review your bank account statements to spot any suspicious transactions. You can also monitor your bank account activity online at any time using the TrustTexas Bank Online Banking Website or on your mobile phone with TrustTexas Bank Mobile Banking.
  • If you spot any suspicious transactions on your bank statements, please contact TrustTexas Bank immediately at 1-800-342-0679.

If you believe you are the victim of identity theft, contact your local law enforcement office and/or your state attorney general.  Finally, you may also want to consider reviewing information about recovering from identity theft, which is available from the Federal Trade Commission (FTC) at https://www.identitytheft.gov/ or by calling 1-877-IDTHEFT (1-877-438-4338).  The FTC also offers general information to protect your online presence at https://www.consumer.ftc.gov/topics/privacy-identity-online-security.