TrustTexas Bank COVID-19 Statement as of 03/26/2020
During the Coronavirus (COVID-19) outbreak, TrustTexas Bank will continue to service customers and operate under modified business operations, per guidance. For the health and well-being of our customers and employees, effective Monday, March 30, 2020, TrustTexas Bank Drive Thru hours will be modified to Monday-Friday, 8:00 a.m. – 5:00 p.m. at all locations. Saturday Drive Thru hours will be 9:00 a.m. – 1:00 p.m. in Cuero, Kyle, New Braunfels and at the Sam Houston branch in Victoria. Yorktown and the Laurent branch in Victoria are closed on Saturdays, and all branch lobbies remain closed until further notice. Customers who need an appointment with a Banker or Loan Officer, or need to access their safe deposit box should call 1-800-342-0679 to make an appointment.
As we all try to navigate the challenges of the COVID-19 pandemic, we want to make sure our customers know that TrustTexas Bank is here when you need us. If you have been impacted by the Coronavirus outbreak and are experiencing financial hardship, we are here to support you during this challenging time. Please call your Loan Officer at 1-800-342-0679 for information on our relief options available.
ATM’s and Digital Banking Services are always available 24 hours a day. We are encouraging customers to use our digital banking services, our mobile banking app, our 24 hour telephone banking system at 1-866-906-2265, ATM’s and drive thru services to help minimize one-on-one contact. If you have not enrolled in digital banking, please click here or download our mobile banking app and follow the enrollment instructions.
If you have any questions, please give our customer service center a call at 1-800-342-0679, or send us an email at geninfo@TrustTexasBank.com. We are continually monitoring the latest information and implementing additional precautions as we comply with all governmental health and safety recommendations throughout this public health crisis. We are committed to providing professional service as we have a business continuity strategy in place to ensure business continues without interruption. Thank you for your continued loyalty to TrustTexas Bank. We look forward to getting through this together and serving you for years to come.
*Please check back this page or our Facebook page frequently for updates.
- Wash hands with soap and water for at least 20 seconds several times a day, including between your fingers and underneath your nails. Handwashing is considered the best way to remove germs and dirt, and hand sanitizers should be used only when handwashing is not available. The hand sanitizers should be at least 60% alcohol to be effective.
- Practice social distancing - avoiding crowded places and maintaining distance from others
- Avoid contact with sick people
- Avoid touching your face – especially your eyes, nose, and mouth
- Stay home when you feel sick
- Cover your coughs and sneezes with a tissue then put the tissue in the trash, or use the crook of your elbow if a tissue isn’t available
- Clean and disinfect frequently touched objects and surfaces using a regular household disinfectant cleaning spray or wipe. Clean cell and desk phones, computer keyboards, door handles, and work surfaces often.
- Face masks are not considered an effective way to prevent someone from catching a virus unless you have close, frequent contact with a sick person; however, they are an option for sick people to use to keep from spreading the virus.
- Avoid travel to areas that have been designated high-risk areas because of multiple verified cases of Coronavirus
What are the symptoms of COVID‑19?
What to Do if You're Sick:
For more FAQs, visit the Texas Department of State Health Services (DSHS) website or the CDC's website.
Avoiding COVID-19 Scams
Unfortunately, scammers are finding ways to take advantage of the Coronavirus public health issue. We encourage you to be alert and aware of any requests from individuals or companies who may appear to be promoting awareness and prevention as a ruse to take your money and get your personal information. Here are some helpful tips from the Federal Trade Commission (FTC) to help you protect yourself:
- Don’t respond to calls, texts and emails about checks from the government. The details are still being worked out. Anyone who tells you they can get you the money now is a scammer. Learn more about the various scams related to checks from the government by clicking here.
- Don't click on links from sources you don't know. Scammers use email or text messages to trick you into giving them your personal information. They may try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could gain access to your email, bank, or other accounts. Verify the sender before clicking on any links. They could download viruses onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is up to date.
- Be wary of emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus. For the most up-to-date information about the Coronavirus, visit the Texas Department of State Health Services (DSHS), Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO) websites.
- Ignore online offers for vaccinations. If you see ads touting prevention, treatment, or cure claims for the Coronavirus, ask yourself: if there’s been a medical breakthrough, would you be hearing about it for the first time through an ad or sales pitch?
- Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
- Be alert to “investment opportunities.” The U.S. Securities and Exchange Commission (SEC) is warning people about online promotions, including on social media, claiming that the products or services of publicly-traded companies can prevent, detect, or cure coronavirus and that the stock of these companies will dramatically increase in value as a result.
Visit the FTC's website for more information on Coronavirus scams:
Coronavirus Scams: What the FTC is doing
Coronavirus Scams, Part 2
Checks from Government
Visit our Security Center for more tips and information:
TrustTexas Bank's Fraud Prevention Center
TrustTexas Bank's Security Alerts & Scams Center